Privacy Policy

OTAKU hopper values your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your data when you use our services, book a tour, or visit our website.

1. Information We Collect

We may collect the following types of personal data:

Personal Details: Name, email address, phone number, and booking details.
Tour Preferences: Information related to your selected tours, interests, and special requests.
Payment Information: Processed securely through third-party payment services; we do not store credit card details.
Technical Data: IP address, browser type, and usage details when you visit our website.
Customer Feedback & Media: Reviews, testimonials, and photos or videos taken during tours, with your consent.

2. How We Use Your Information

We use collected data for purposes including:

Booking and Tour Management: Processing reservations and communicating necessary details.
Customer Support: Responding to inquiries and providing assistance.
Service Enhancement: Improving tour offerings and customer experience based on feedback.
Marketing & Promotions: Featuring reviews or media on our platforms, with permission.
Website Optimization: Analyzing user behavior to improve functionality.

3. Information Sharing

We do not sell or rent personal information. However, we may share data in the following cases:

With Service Providers: Partners who help facilitate tour operations (e.g., payment processors, booking platforms).
Legal Requirements: Compliance with applicable laws and legal obligations.
With Consent: When users agree to share data for promotional purposes.

4. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience. These help us:

Recognize repeat visitors.
Analyze website traffic and interactions.

Users can manage cookie preferences via browser settings, though some features may be affected.

5. Data Security

We implement security measures to protect personal data, including:

Encryption: Securing sensitive data during transmission.
Access Control: Restricting access to personal data to authorized personnel.

6. Your Rights

You have the right to:

Access and review the personal data we hold.
Request corrections to inaccurate information.
Request deletion of personal data, subject to legal obligations.
Opt out of marketing communications.

To exercise your rights, please contact us at otaku.hopper@gmail.com

7. Data Retention

We retain personal data only as long as necessary for operational, legal, and compliance reasons.

8. International Data Handling

As a Japan-based company, personal data is processed within Japan. By using our services, you consent to such processing in compliance with applicable regulations.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.

10. Contact Us

For any privacy-related inquiries, please reach out to: otaku.hopper@gmail.com

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